At Patches.sg, your trust matters to us. Whether you are ordering custom embroidered patches for your business, designing morale patches for your team, or requesting a quotation for bulk uniform badges, you are sharing information with us. This Privacy Policy explains clearly how we collect, use, protect, and manage your personal data when you visit our website or place an order with us.
We are committed to handling your information responsibly and in compliance with the Personal Data Protection Act (PDPA) of Singapore and other applicable data protection regulations.
By accessing or using Patches.sg, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Because we operate as an online custom patch store, we collect certain information to process orders, provide quotations, and deliver products efficiently.
a) Personal Information You Provide
When you:
- Request a free quote
- Place an order
- Upload artwork or logos
- Contact our support team
- Subscribe to updates
We may collect:
- Full name
- Company name (if applicable)
- Email address
- Phone number
- Billing address
- Delivery address
- Payment details
- Design files or artwork submissions
- Order specifications
We only collect information that is necessary for legitimate business purposes.
b) Automatically Collected Information
When you visit Patches.sg, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral source
This data helps us understand how visitors use our website and allows us to improve user experience.
c) Payment Information
Payments may be processed through secure third-party payment gateways. We do not store your full credit card details on our servers. Payment processors handle financial data according to their own privacy and security standards.
2. How We Use Your Information
Your information is used strictly for business-related purposes, including:
- Processing and fulfilling patch orders
- Preparing digital proofs and design mockups
- Communicating about your quotation or order status
- Shipping products to your address
- Responding to customer service inquiries
- Improving our website and services
- Sending important updates related to your purchase
If you subscribe to promotional emails, we may send you updates about new patch styles, materials, or special offers. You can unsubscribe at any time.
We do not sell, rent, or trade your personal data to third parties.
3. Artwork and Design Confidentiality
As a custom patch manufacturer, we frequently handle proprietary logos, corporate branding, military-style insignias, and club artwork.
We treat all submitted artwork and design files as confidential. Your designs:
- Are used solely for production purposes
- Are not resold or shared
- Are not reused for other customers
If you require a formal Non-Disclosure Agreement (NDA), we are open to arranging one before production begins.
4. Cookies and Tracking Technologies
Patches.sg may use cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve page performance
- Provide a smoother user experience
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are turned off.
5. Sharing of Information
We may share your data only when necessary and strictly for operational purposes.
This may include:
- Courier and shipping companies
- Payment processors
- IT service providers
- Website hosting services
These third parties are required to handle your data securely and only for the services they provide to us.
We may also disclose information if required by law, court order, or regulatory authority.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Provide after-sales support
- Maintain financial and tax records
- Resolve disputes
- Comply with legal obligations
Artwork files may be retained for future reorders unless you request deletion.
If you would like your data removed, you may contact us directly.
7. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information.
These include:
- Secure server hosting
- SSL encryption
- Restricted access to sensitive data
- Password-protected internal systems
While no online system can be guaranteed 100% secure, we take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.
8. International Data Transfers
Although we operate in Singapore, some of our service providers (such as hosting or payment gateways) may be located outside Singapore.
When data is transferred internationally, we ensure reasonable safeguards are in place to protect your personal information in accordance with applicable data protection laws.
9. Your Rights
Under applicable data protection laws, you may have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Withdraw consent (where applicable)
- Request deletion of your personal data
- Request information about how your data is used
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
10. Children’s Privacy
Patches.sg does not knowingly collect personal information from individuals under the age of 13.
If we become aware that such information has been collected without parental consent, we will take reasonable steps to delete it promptly.
11. Third-Party Links
Our website may contain links to external websites for payment processing or other services.
We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
12. Marketing Communications
If you choose to subscribe to promotional updates, we may send emails regarding:
- New patch styles
- Seasonal offers
- Material upgrades
- Industry trends
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We do not send spam or irrelevant marketing messages.
13. Order Communications
Even if you opt out of promotional emails, we may still contact you regarding:
- Order confirmations
- Proof approvals
- Production updates
- Shipping notifications
- Payment confirmations
These communications are essential for fulfilling your order.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Legal changes
- Business improvements
- Operational updates
The revised version will always be posted on this page with an updated effective date.
We encourage customers to review this page periodically.
